Information

We pride ourselves on our adaptability and commitment to excellence in every aspect of our service. Explore what we have to offer and how we can contribute to your success.

Frequently asked questions

At Joli Pop Bath & Body Co. LLC, every product is handcrafted with care in small batches to ensure quality and uniqueness. Because of this, each item may have slight variations in color and design. Orders are processed within 1–3 business days, and shipping times may vary based on your location. Please double-check your shipping information at checkout. All sales are final due to the nature of our products. If there is ever an issue with your order, please reach out; we’re always happy to help. To get the most out of your products, store them in a cool, dry place and allow soaps to fully dry between uses. For those with sensitive skin, we recommend performing a patch test before full use.

What ingredients do you use in your products?
We use high-quality oils and butters such as tallow, lard, olive oil, coconut oil, and fragrance oils. All soaps are made through the saponification process.

Are your products handmade?
Yes! All products are handcrafted in small batches to ensure quality and uniqueness.

How long does shipping take?
Orders are processed within 1–3 business days. Shipping typically takes 3–5 business days depending on location.

Can I return or exchange my order?
Due to the nature of our products, we do not accept returns. However, if there is an issue with your order, please contact us and we will make it right.

Are your products safe for sensitive skin?
Our products are made with skin-loving ingredients, but we recommend doing a patch test before full use.

How should I store my soap?
Keep your soap in a dry area between uses to extend its life. A soap dish with drainage is recommended.

Do your soaps contain lye?
All real soap is made using lye through a process called saponification. Our final products contain no active lye.

How do returns, exchanges, or shipping work?
Orders are processed within 1–3 business days. Shipping times typically range from 3–5 business days depending on your location. Please ensure your shipping information is correct at checkout, as we are not responsible for delays due to incorrect addresses. Due to the nature of our handcrafted products, all sales are final and we do not accept returns or exchanges. If your order arrives damaged or there is an issue, please contact us within 48 hours of delivery with photos, and we will be happy to assist you. Once an order has been shipped, we are not responsible for lost, stolen, or delayed packages. Please contact the shipping carrier directly for assistance with delivery issues.